🛠 Tech Stack

💼 About This Role

You'll lead a skilled services delivery team at Caseware, a leading audit and accounting software company. Your core impact is ensuring high-quality project execution and customer satisfaction. You'll drive innovation and collaborate with global teams to shape strategic direction.

🎯 What You'll Do

• Ensure successful delivery of services engagements with high quality and customer satisfaction.
• Manage and grow revenue through effective resource utilization.
• Develop and motivate a skilled services delivery team.
• Drive innovation and continuous improvement in delivery processes.

📋 Requirements

• 10+ years in customer-facing role in SaaS serving accounting profession or external audit.
• 5+ years demonstrated management experience.
• Experience managing a diverse, remote team including recruiting and training.
• Strong operational management, project management, and process improvement skills.

✨ Nice to Have

• Knowledge of Caseware solutions is an asset.
• Experience with change management principles.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Executive Interview· 1 hour