🛠 Tech Stack

💼 About This Role

You'll provide technical troubleshooting and customer support for home appliances and laptops at Coupang. You'll enhance the post-purchase service experience by analyzing issues and proposing process improvements.

🎯 What You'll Do

• Provide technical troubleshooting for home appliances and laptops.
• Handle general customer inquiries for home appliances and laptops.
• Identify system/process issues and propose improvements.
• Create training materials and knowledge content for CS team.

📋 Requirements

• 2+ years of CS counseling experience at appliance/laptop manufacturer or retailer
• Strong understanding of electronic products and ability to learn new products quickly
• Proficiency in Excel and Word for reporting

✨ Nice to Have

• Proficiency in Zendesk system (Trigger, Workato)
• Business-level English conversation skills

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Document Screening· 1 week
2. 2Phone Interview· 30 min
3. 3In-person (Video) Interview· 60 min
4. 4Final Decision· 1 week