1h ago

Operations Manager, Enhanced Due Diligence

Mexico City
full-timeseniorFinancial Services

Description

You will lead a team conducting Enhanced Due Diligence reviews for Stripe's high-risk customers, ensuring regulatory compliance and mitigating financial crime risks while balancing operational efficiency. This role involves coaching your team, driving process improvements, and contributing to a safe global financial ecosystem.

Requirements

  • 5+ years leading financial crimes teams
  • 12+ years in payments, risk, compliance, or financial services operations
  • Managed large teams (30+) at global companies
  • Expertise in KYC and AML regulations

Responsibilities

  • Recruit, manage, coach, and develop a team of Financial Crimes Operations Associates
  • Guide team in conducting Enhanced Due Diligence reviews and KYC onboarding
  • Drive operational delivery and process improvement to mitigate financial crime risk
  • Identify gaps in systems, policies, and recommend enhancements
  • Set clear goals, provide regular feedback, and build a positive team culture
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