🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers and resolve complex issues within WordPress ecosystems and performance optimization. Your work directly ensures platform stability and operational excellence for globally recognized brands.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls.
• Investigate and resolve complex WordPress issues involving plugins, themes, and APIs.
• Provide technical guidance on best practices, scalability, caching, and security.
• Collaborate with cross-functional teams to ensure timely resolution and improvements.

📋 Requirements

• WordPress experience with themes, plugins, hooks, filters, WP-CLI.
• Proficiency debugging PHP, JavaScript, HTML, and CSS.
• Experience in customer-facing technical support or consulting.
• Understanding of REST APIs, HTTP, DNS, Git, and version control.

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg.
• Knowledge of reverse proxies or enterprise-level WordPress hosting.
• Experience with debugging tools like New Relic or Kibana.

🎁 Benefits & Perks

• 🏠 Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 🌴 Open vacation policy for flexibility
• 📚 Continuous learning across WordPress and open-source technologies
• 🚀 Career advancement opportunities across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 30 min