🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, focusing on driving customer retention and recurring revenue growth while delivering a seamless renewal experience. Your impact directly influences predictable revenue and long-term growth.

🎯 What You'll Do

• Define and execute global renewals strategy to enhance customer retention and revenue.
• Build scalable renewal processes that increase efficiency and predictability.
• Lead high-performing global renewals team, providing mentoring and development.
• Deliver accurate renewal forecasts and detailed reporting.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong analytical skills and proficiency in managing large renewal portfolios.

✨ Nice to Have

• Automation and CRM tool experience.
• Process design expertise.

🎁 Benefits & Perks

• 💪 Performance-based bonus and competitive salary.
• 🏖️ Flexible work schedule and remote options.
• 📈 Professional development and career growth opportunities.
• 🏥 Health insurance and wellness programs.
• 🤝 Collaborative work environment valuing diversity.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour