Tech Stack

Description

You will serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment and SLA management. You'll collaborate with cross-functional teams to resolve technical challenges, drive product adoption, and foster long-term loyalty, becoming a trusted advisor to customers.

Requirements

• 10+ years in customer account relationship management
• 5+ years of enterprise account management in presales or post-sales with program management
• Strong communication and presentation skills with C-level stakeholders
• Technical expertise in Contact Center, Telecommunications, Cloud Software, and Security
• Experience in risk identification and mitigation

Responsibilities

• Serve as primary contact and advocate for assigned enterprise accounts
• Collaborate with Sales and Sales Engineering on customer opportunities and risk mitigation
• Cultivate relationships across all levels of customer organization
• Drive ROI with NICE products and services, becoming a trusted advisor
• Engage cross-functional teams to resolve technical challenges within SLA targets