💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring they adopt and derive value. You'll act as a trusted partner, translating business needs into effective system configurations and collaborating with cross-functional teams.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes.
• Conduct platform walkthroughs and guide setup and configuration.
• Manage customer data migration for accuracy and completeness.
• Collaborate with Sales, Support, and Engineering teams.

📋 Requirements

• 1–2 years of experience in customer onboarding or implementation.
• Strong project management skills and ability to manage multiple customers.
• Excellent communication skills with a customer-centric approach.
• Ability to quickly learn and explain technical products or SaaS platforms.

✨ Nice to Have

• Experience with CRM systems.
• Bachelor's degree preferred.
• Analytical mindset with process improvement orientation.

🎁 Benefits & Perks

• 💰 Competitive base salary aligned with market.
• 🏠 Fully remote work flexibility.
• 🏥 Comprehensive health coverage including medical, dental, vision.
• 🏖️ Paid time off including parental and medical leave.
• 📚 Learning and development opportunities.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min