🛠 Tech Stack

💼 About This Role

You'll build and deploy AI agents that automate customer escalation workflows, reducing resolution times. You'll integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions. This role drives innovation at the intersection of AI, Identity Governance, and cybersecurity. You'll serve as a technical liaison bridging customer pain points with scalable solutions.

🎯 What You'll Do

• Build and deploy AI agents for customer escalation automation
• Integrate agentic capabilities into identity platforms
• Serve as technical liaison between support and product teams
• Engage on customer calls representing Engineering

📋 Requirements

• 10+ years of software engineering experience
• 8+ years in customer-facing or customer engineering roles
• Experience in large-scale, multi-tenant production environments
• Hands-on experience with AI-assisted SDLC tools

✨ Nice to Have

• Experience in Identity & Access Management (IAM/IGA)
• Familiarity with Zero Trust or governance frameworks
• Experience with CI/CD pipelines and automated deployments

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Onsite Interviews· 4 hours

🚩 Heads Up

• May require balancing multiple competing priorities across teams
• Customer-facing engineering roles often involve high-pressure escalations