💼 About This Role

You'll lead CX projects for a high-profile client, focusing on web/eCommerce initiatives. Your core impact will be managing client relationships, budgets, and cross-functional teams to deliver strategic solutions. This role offers the chance to work with a leading creative agency and top global brands.

🎯 What You'll Do

• Act as main client point of contact
• Manage project scopes, budgets, and timelines
• Create and present creative briefs
• Identify and pursue account growth opportunities

📋 Requirements

• CX/Commerce experience in a digital agency
• Account management of multiple projects
• Budget management and commercial acumen
• Proposal writing and client presentation skills

✨ Nice to Have

• Experience with research projects
• Understanding of customer touchpoints along the digital journey

🎁 Benefits & Perks

• 💰 Discretionary bonus scheme
• 🏥 Medical insurance and life assurance
• 🏖️ Holiday buy/sell options
• 👨‍👩‍👧‍👦 Family friendly policies
• 📚 Training opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Client presentation or case study· 60 min