🛠 Tech Stack

💼 About This Role

You'll partner with customers to resolve technical questions and help them unlock the full value of Patsnap's Life Sciences products. Your work will shape how customers experience the platform, maintaining industry-leading CSAT through empathy and clear communication.

🎯 What You'll Do

• Answer tickets via Zendesk aligned with OKR requirements
• Create and manage technical learning documentation
• Become a product champion for Patsnap tools
• Collect and share customer feedback with sales and product teams

📋 Requirements

• 2+ years in a customer-facing role
• Life Sciences education background or industry knowledge
• Dedication to problem-solving
• Customer-centric approach to answering questions

✨ Nice to Have

• Knowledge of API and SSO
• Experience with Zendesk or similar ticketing systems

🎁 Benefits & Perks

• 🏖️ Five weeks paid vacation
• 🏥 Health and dental benefits from day one
• 🏠 Hybrid work environment + WFH stipend
• 👶 Paid parental leave
• 💪 Employee assistance program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Assessment· 1 hour
3. 3Final Interview· 1 hour