💼 About This Role

You'll define the customer's experience through service, focus, and participation at a veterinary emergency hospital. You'll find ways to say yes and put patient and customer experience above all else, while having opportunities for learning and mentorship in a certified Great Place to Work.

🎯 What You'll Do

• Greet every customer with warmth and urgency
• Oversee all customer communications and escalate medical calls
• Deliver personalized experiences and resolve concerns quickly
• Process payments accurately and follow up after visits

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in a veterinary or medical setting
• Multilingual abilities
• Familiarity with emergency environments

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 📚 Unlimited CE + travel stipend (up to $2,500/year)
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🩺 Student loan repayment program

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week