🛠 Tech Stack

💼 About This Role

You'll lead a customer experience pod supporting restaurant partners through inbound and outbound calls. Your core impact will be driving the team to exceed performance targets while providing exceptional service. This is an exciting opportunity to make a difference in a dynamic and fast-paced environment.

🎯 What You'll Do

• Lead a pod handling inbound calls and processing orders
• Ensure accurate and timely order transmission to partners
• Drive team to exceed performance targets
• Support team during peak periods with quality assurance

📋 Requirements

• 3+ years experience in Account Management, Customer Support, or Customer Success
• Excellent English verbal and written communication (minimum B2 level)
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm and effective in a high-paced contact center environment

🎁 Benefits & Perks

• 🍕 Pizza Fridays
• 🩺 Wellbeing Program
• 🏥 Private Health Insurance
• 📚 Learning and Development Program

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Recruiter meeting· 30 min
2. 2Team Leads meeting· 30 min
3. 3Offer· N/A