🛠 Tech Stack

💼 About This Role

You'll own customer retention and expansion for Growth tier accounts at a realtime infrastructure company. Your core impact will be building a scaled, data-driven customer success motion from the ground up. This hands-on role blends direct customer work with systemic improvements.

🎯 What You'll Do

• Own retention and expansion for Growth tier accounts.
• Design and implement a scaled digital CS programme.
• Analyze product usage data and consumption patterns.
• Support transition from high-touch to scaled customer model.

📋 Requirements

• 4-7 years in Customer Success at a technical B2B SaaS company.
• Exposure to scaled, digital, or tech-touch CS programmes.
• Comfort working with usage data and BI tooling.
• Clear understanding that CS is a revenue function accountable for GRR and NRR.

✨ Nice to Have

• Experience in developer tools, infrastructure or API products.
• Experience with consumption-based or usage-based pricing models.
• Familiarity with Metabase, Snowflake, or similar tools.

🎁 Benefits & Perks

• 🏖️ Remote-first flexible work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Task· 1 hour