3h ago
Customer Operations Associate, Retail
New York City
$95k-$135k / year
full-timemid Hybridsoftware
🛠 Tech Stack
💼 About This Role
You'll coordinate new market launch success with top retail customers, serving as the critical link between internal teams and clients. Your impact drives quality performance outcomes and supports ambitious growth plans at a rapidly scaling labor platform.
🎯 What You'll Do
- Coordinate launch timelines with internal and external teams.
- Monitor market launch readiness and daily capacity targets.
- Serve as point of contact for launch-related questions.
- Build and improve launch playbook and processes.
📋 Requirements
- 2-4 years of program management or analytical role experience.
- Experience in startup or retail/CPG environment.
- Strong organizational and project management skills.
- Excellent communication and analytical skills in Excel/Sheets.
✨ Nice to Have
- Background in bizops, consulting, or investment banking.
- Experience with customer relationship management.
🎁 Benefits & Perks
- 🏥 100% employee premium medical, dental, vision.
- 💰 401(k) match up to 4%.
- 👶 Generous paid parental leave.
- 🚆 Pre-tax commuter benefits.
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