💼 About This Role

You'll unify Professional Services, Technical Support, and Customer Education to drive a self-service, AI-powered enterprise platform. You'll design the next generation of technical service delivery, reducing support dependency and accelerating time-to-value. This role directly impacts how customers enable themselves at scale.

🎯 What You'll Do

• Develop a bold vision for self-service, product-led customer journey.
• Craft and socialize a multi-year roadmap for Customer Education, Professional Services, and Technical Support.
• Launch self-service experiences including portals, in-product guidance, and AI-assisted support.
• Establish KPIs for digital adoption, reduced ticket volume, and faster implementations.

📋 Requirements

• VP-level experience in post-sales functions in high-growth SaaS.
• Proven history of executing transformational change in customer-facing teams.
• Comfort with ambiguity and blank-sheet problem solving.
• Visionary leadership to articulate a radical new customer enablement model.

✨ Nice to Have

• Experience in digital transformation or product management.
• Experience leading AI- or automation-forward initiatives.

🎁 Benefits & Perks

• 🏥 Comprehensive Healthcare: 100% coverage for medical, dental, vision for FTEs.
• 🏖️ Flexible Time Off: Plus quarterly mental health days.
• 📚 Annual Stipends: Professional development and caretaking funds.
• 💰 Work Anniversary Bonuses: Annual bonuses that grow with tenure.
• 💻 Premium Tools: Latest Apple hardware.