🛠 Tech Stack

💼 About This Role

You'll provide on-site technical support to system users, troubleshooting Tier 1-Tier 3 issues across Active Directory, MS Exchange, and O365. Your core impact is maintaining client infrastructure and resolving hardware/software problems to ensure operational efficiency.

🎯 What You'll Do

• Provide on-site technical support for hardware and software issues.
• Troubleshoot Tier 1-Tier 3 issues including Active Directory and O365.
• Manage ticket queue and ensure timely resolution.
• Maintain systems and install new equipment as needed.

📋 Requirements

• 4-7 years of related IT experience in enterprise environment.
• 3+ years recent systems maintenance and end user support.
• Hands-on experience with Windows Server and MS Exchange/365.
• Experience with Active Directory and LAN/WAN troubleshooting.

✨ Nice to Have

• Financial services or MSP experience.
• Knowledge of VMware, Citrix, or Cisco.
• Experience with ConnectWise or similar ticketing system.