Tech Stack

Description

You will own retention, expansion, and strategic growth for a Tier 1 book of business, acting as the quarterback for complex school districts. Drive measurable outcomes through Challenger-led selling, cross-functional execution, and on-site client engagement.

Requirements

• 8+ years Account Management, Customer Success, or Consultative Sales in SaaS/marketplace/logistics
• Proven ownership of retention and expansion revenue
• Strong executive communication and presentation skills
• Advanced CRM discipline and data fluency (Salesforce or equivalent)
• Experience in education, government, or regulated markets preferred

Responsibilities

• Dedicate 2-3 days weekly to on-site client visits
• Drive strategic expansion across product suite using Challenger methodology
• Manage client accounts and build multi-threaded relationships with stakeholders
• Lead multi-department discovery to uncover unmet needs and opportunities
• Lead renewals, expansions, and pricing negotiations