🛠 Tech Stack

💼 About This Role

You'll manage MACD requests and production support for enterprise contact center environments. You'll configure, integrate, and validate deployments while ensuring SLA adherence. This role offers hands-on experience with cutting-edge cloud contact center platforms.

🎯 What You'll Do

• Process MACD requests through ticketing systems
• Configure contact center environments per customer requirements
• Troubleshoot deployment, integration, and production issues
• Create deployment documents and runbooks

📋 Requirements

• Contact center technology experience (Cisco, Amazon Connect, Genesys, etc.)
• Hands-on SQL experience
• Strong troubleshooting and analytical skills
• Experience with REST APIs, JSON, and Postman

✨ Nice to Have

• Automation or scripting skills
• Cloud-based contact center deployment experience
• Familiarity with work from office night shift

🎁 Benefits & Perks

• 🏖️ Night Shift schedule
• 🏢 Work from office environment
• 📚 Continuous learning opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Manager Interview· 45 min