🛠 Tech Stack

💼 About This Role

You'll serve as the primary technical escalation point and trusted advisor for enterprise customers in the Middle East. You'll own the full post-sale technical relationship, troubleshoot complex platform and integration issues, and build lightweight tooling to improve customer experience. This hybrid role combines customer success, technical support, and engineering skills.

🎯 What You'll Do

• Own end-to-end technical relationships for enterprise accounts in the ME region
• Troubleshoot integrations with Procore, ACC, Revizto, SSO, API, and BIM workflows
• Write scripts and SQL queries to automate processes and build reporting tools
• Travel to customer sites ~25-30% for in-person support and training

📋 Requirements

• 5-7 years in technical customer success, solutions engineering, or senior technical support
• Hands-on experience with APIs, SSO, integration troubleshooting, and cloud SaaS
• Experience with ticketing tools like Jira or Zendesk
• Fluent in Arabic and English

✨ Nice to Have

• Background in construction, AEC, or field operations technology
• Familiarity with BIM workflows or mobile field applications
• Experience with Power BI or Tableau

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min