🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for technical assistance, handling Level 1 and Level 2 support across hardware, software, and network issues. You'll ensure IT systems run smoothly for a growing defense technology company. This role offers exposure to enterprise tools like Active Directory, Okta, and Jira.

🎯 What You'll Do

• Troubleshoot hardware, software, and network issues for Level 1 and 2 support.
• Manage user accounts and permissions in systems like Active Directory and Okta.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Perform basic network troubleshooting (IP, subnets, DNS, DHCP).

📋 Requirements

• 2+ years of experience in IT support or help desk roles.
• Proficiency with Windows and macOS operating systems.
• Experience with Active Directory, Google Suite, Microsoft 365.
• Experience with help desk ticketing systems (e.g., Jira, ServiceNow).

✨ Nice to Have

• Associate’s degree in IT or related field.
• Relevant certifications (CompTIA A+, Network+, Microsoft).
• Proficiency with Linux operating systems.

🎁 Benefits & Perks

• 🏥 Health insurance
• 🏦 Retirement plans
• 📈 Equity grants
• 📚 Professional development

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min