🛠 Tech Stack

💼 About This Role

You'll join Bókun's Escalation Team handling technical support for a global tours and attractions platform. You'll diagnose complex issues, communicate in Italian and English, and drive timely resolutions. This role offers hybrid work and growth in travel tech.

🎯 What You'll Do

• Diagnose and resolve technical issues from customers
• Handle inbound and outbound support across email, phone, chat, and video
• Research and replicate reported problems, raising bug reports
• Act as escalation point for Tier 1 support cases

📋 Requirements

• 1-3 years of customer service or technical support experience
• Basic working knowledge of CSS and HTML
• Fluency in Italian and English
• Ability to multitask in a fast-paced environment

✨ Nice to Have

• Experience in travel, tourism, or hospitality
• Experience with B2B support

🎁 Benefits & Perks

• 💰 Competitive compensation with base salary and annual bonuses
• 💻 Flexible schedule and hybrid work options
• ✈️ Travel perks and discounts
• 📚 Tuition assistance for career development
• 🏋️ Lifestyle benefit annual allowance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 45 min