3h ago

Customer Service Liaison

South Bend, Indiana

✨ $32k-$48k / yearest.

full-timemidhealthcare

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll serve as a key connection between referral sources, patients, families, and the hospice clinical team. You'll educate healthcare partners about hospice services and facilitate referrals to ensure smooth transitions into hospice care. Your work directly supports compassionate, patient-centered end-of-life care.

🎯 What You'll Do

  • Develop and maintain relationships with hospitals, physicians, and facilities
  • Educate referral sources on hospice eligibility and benefits
  • Identify hospice candidates and coordinate referrals
  • Provide education to patients and families on hospice philosophy
  • Represent the hospice organization at community events

πŸ“‹ Requirements

  • 2–3 years of healthcare experience required
  • Hospice or palliative care experience strongly preferred
  • Relationship-building and communication skills
  • Knowledge of hospice eligibility criteria preferred

✨ Nice to Have

  • Associate or Bachelor’s degree preferred
  • Experience with CRM systems and EMR platforms
  • Experience working with hospitals or skilled nursing facilities

🎁 Benefits & Perks

  • πŸ₯ Health, dental, and vision insurance
  • πŸ’Ό Retirement savings options
  • πŸ’° Competitive compensation package

πŸ“¨ Hiring Process

Estimated timeline: 1-2 weeks Β· AI estimate

  1. 1Initial ScreeningΒ· 30 min
  2. 2Interview with Executive DirectorΒ· 45 min
  3. 3Reference CheckΒ· 15 min
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