🛠 Tech Stack

💼 About This Role

You'll lead a team of analysts driving customer insights across the post-sales journey. You will shape data-informed decisions that improve retention, expansion, and customer value. This role offers high leverage to build scalable analytics and AI-enabled decision support.

🎯 What You'll Do

• Lead, coach, and empower a team of analysts.
• Partner with leaders to define success metrics and uncover opportunities.
• Develop frameworks, models, and dashboards for customer lifecycle insights.
• Establish prioritization and scalable ways of working.

📋 Requirements

• 6+ years in analytics or data science roles.
• 2+ years of people management experience.
• Experience with customer lifecycle analytics (onboarding, retention, churn).
• Proficiency in SQL and analytics tools (e.g., Looker, Tableau).

✨ Nice to Have

• Experience in SaaS or subscription businesses.
• Familiarity with AI/ML applications in analytics.

🎁 Benefits & Perks

• 🏖️ Flexible PTO.
• 📈 Equity in a growing company.
• 🏥 Health and dental coverage.
• 📚 Learning and development budget.
• 🏠 Hybrid work model with office in Toronto.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Panel Interview· 60 min