Tech Stack

Description

You will provide professional IT support for a federal client, addressing help desk requests, investigating incidents, and supporting hardware/software issues. Your role involves deploying and troubleshooting workstations and applications, including GEOINT tools, to ensure smooth operations for end users.

Requirements

• Knowledge/experience with GEOINT toolsets including, but not limited to: SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro
• Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment
• Knowledge of intelligence oversight and security guidelines
• Experience with workstation imaging processes/software
• Strong knowledge of deployment, configuration and troubleshooting of workstation hardware
• IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2

Responsibilities

• Address and follow up on requests received in help desk queue
• Investigate incidents, identify and implement solutions
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
• Deploy, configure, and troubleshoot user workstations
• Support passive and active network infrastructure
• Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
• Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
• Log all requests into Ticketing System
• Document and escalate call tickets to related IT groups for further support
• Follow up on resolved requests to ensure customer satisfaction