🛠 Tech Stack

💼 About This Role

You'll manage user reports end-to-end, from investigation to resolution, collaborating with cross-functional teams. You'll act as a mediator in disputes and proactively identify risks through data analysis. This role drives trust and safety by improving dispute resolution processes and reducing repeat incidents.

🎯 What You'll Do

• Handle user escalations from investigation to final decision
• Mediate disputes and assess behavioral patterns proactively
• Ensure compliance with regulatory and policy requirements
• Analyze data to improve quality and speed of resolutions

📋 Requirements

• English B1 or higher
• Analytical skills to process large volumes of information
• Investigation and problem-solving skills
• Customer experience background in support, disputes, or moderation

✨ Nice to Have

• Experience in moderation or online safety
• Familiarity with Zendesk or CRM systems
• Experience with Tableau or Notion

🎁 Benefits & Perks

• 📚 Professional clubs in marketing, dev, finance, recruiting
• 🎓 Training, courses, and conferences
• 🏥 Medical insurance