💼 About This Role

You'll test and improve AI voice agents for healthcare, working directly with real patient call flows and customer operations. Your insights will shape how AI systems behave in high-stakes environments.

🎯 What You'll Do

• Test end-to-end agent call flows (scheduling, cancellations, intake)
• Identify and log bugs and edge cases with severity levels
• Embed with customer front desk or call center teams
• Review call transcripts and agent decisions at scale

📋 Requirements

• Highly detail-oriented with pattern recognition skills
• Comfortable in ambiguous, fast-changing environments
• Strong communication skills (written and verbal)
• Excited about AI and its real-world applications

✨ Nice to Have

• Experience in operations, QA, support, or healthcare
• Exposure to call center workflows or customer support systems
• Familiarity with structured testing or QA processes

🎁 Benefits & Perks

• 🏖️ Clear path to Implementation Manager in ~6 months
• 🏥 Real AI systems in production with direct customer exposure
• 💡 High ownership early in your career
• 🚀 Part of scaling AI across large healthcare systems

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min