Description

You will be the first point of contact for patients, managing scheduling, insurance verification, and administrative tasks to ensure a smooth and welcoming experience at our infusion centers. This role is critical in shaping patient care by collaborating with clinical teams and maintaining operational excellence.

Requirements

• 1-3 years front desk or admin experience in healthcare setting
• High School Diploma or GED
• Strong understanding of insurance verification and billing basics
• Proficiency in EHR/EMR and scheduling software
• Excellent customer service and multitasking skills

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Manage appointment scheduling, rescheduling, and confirmations
• Verify patient insurance, update demographics, and collect copays
• Coordinate patient flow and communicate with clinical team
• Support multiple centers within the market as needed