💼 About This Role

You'll lead a team of Strategic Account Managers focused on Square's largest services merchants. Your core impact is driving retention and revenue growth through coaching and cross-functional initiatives. This role offers the chance to shape the upmarket strategy for Square's services vertical.

🎯 What You'll Do

• Lead a distributed team of 6-8 senior Account Managers.
• Retain portfolio of services sellers in a competitive environment.
• Provide 1:1 coaching and performance management.
• Serve as escalation point for customer challenges.

📋 Requirements

• 15+ years total experience in Business Development, Sales or Account Management.
• 5+ years managing metrics-driven customer-facing teams in high-growth tech.
• Experience working cross-functionally with product teams as voice of customer.
• Experience as senior escalation point for customer challenges.

✨ Nice to Have

• Experience with services/leisure/health verticals.
• Proven success as a player/coach.
• Experience leading cross-functional projects.

🎁 Benefits & Perks

• 🏖️ Competitive PTO
• 💰 Equity package
• 🏥 Health insurance
• 💻 Remote work flexibility
• 📈 Performance bonuses

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour