🛠 Tech Stack

💼 About This Role

You'll design and deliver scalable enablement programs for Customer Success teams at a SaaS company disrupting the restaurant industry. You'll drive retention, expansion, and faster time-to-productivity by aligning initiatives with business metrics. This role requires a hybrid schedule based in Austin, TX; Irvine, CA; or Akron, OH.

🎯 What You'll Do

• Design and deliver enablement programs for success planning, risk management, QBRs, and renewals.
• Equip managers with coaching, inspection, and reinforcement tools.
• Drive adoption of Gainsight, Gong, Glean, and related tools.
• Own role-based onboarding for Customer Success and Support roles.

📋 Requirements

• 7+ years in Customer Success Enablement or Revenue Enablement
• Strong understanding of retention, expansion, adoption, and renewals in SaaS
• Experience using data and metrics to guide enablement impact
• Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad

✨ Nice to Have

• Experience with scalable eLearning development
• Ability to manage multiple priorities in a fast-paced environment
• Cross-functional collaboration skills

🎁 Benefits & Perks

• 💰 Competitive compensation package
• 🏥 Comprehensive medical benefits
• 🏖️ Unlimited PTO + company holidays
• 📈 401k + matching
• 🎯 Equity Option Grant