💼 About This Role

You'll own customer feedback systems and discovery research for the Self-Service team. You'll build structured processes for feedback collection and conduct partner research to uncover needs. This role reports to the Director of Self-Service.

🎯 What You'll Do

• Design and operate structured feedback intake processes
• Conduct regular partner interviews using jobs-to-be-done methodology
• Synthesize feedback themes into prioritization input
• Maintain partner journey friction map and track metrics

📋 Requirements

• 3+ years of product management experience
• Experience conducting user interviews and synthesizing insights
• Strong analytical skills for pattern identification
• Experience designing or operating feedback programs

✨ Nice to Have

• Experience in B2B SaaS customer research
• Background in customer success or voice-of-customer programs
• Training in jobs-to-be-done or design thinking

🎁 Benefits & Perks

• 🏖️ Remote work within CIS region
• 💻 Full-time commitment