💼 About This Role

You'll manage a dual-motion portfolio, providing high-impact support for scale accounts while owning dedicated customer relationships. You'll drive onboarding, retention, and expansion for EU-based customers, collaborating with Sales, Product, and Engineering. This role leverages AI tools to optimize workflow and drive velocity in a fast-paced environment.

🎯 What You'll Do

• Manage high-volume account pool using one-to-many approach
• Drive EU-based accounts as trusted advisor
• Lead onboarding, lifecycle, and renewal negotiations
• Leverage AI tools for communication and insights

📋 Requirements

• 2+ years of Customer Success or Account Management experience
• Business level fluency in English
• Proven experience managing renewals and pricing negotiations
• Comfortable using AI tools like Gemini or ChatGPT

✨ Nice to Have

• Business level fluency in French
• Track record of exceeding expansion or NRR quotas
• Domain knowledge in Identity and Access Management or cybersecurity

🎁 Benefits & Perks

• 💶 Flex Benefits monthly allowance
• 🏥 Health insurance covered
• 🏖️ 5 extra vacation days plus birthday off
• 👶 Equal Parental leave up to 20 weeks
• 🧠 Mental health services via Spring Health

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min