Description

As a Starshield Enterprise Account Manager, you will serve as the primary point of contact for government contracts, managing onboarding, account growth, and long-term retention. You'll champion customer feedback internally and drive strategic commercial decisions to scale enterprise business.

Requirements

• Bachelor's degree in engineering or business, or equivalent experience
• 3+ years of consulting or project management experience
• 3+ years of customer-facing technical support experience
• Experience with government contracts and satellite communications preferred
• 5+ years in strategic sales or account management in a large global organization preferred

Responsibilities

• Serve as primary contact for government contracts from onboarding to account growth and retention
• Deliver exceptional customer service and resolve issues efficiently
• Build relationships to identify requirements and manage expectations
• Communicate customer feedback internally to influence product development
• Own assigned accounts, forecasting revenue and identifying risks