21h ago

Customer Success Manager

Manila, Davao

$55k-$85k / yearest.

full-time Remotesoftware

🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner to clients, guiding them through digital transformation in the Pharma industry. You'll coordinate cross-functional teams to ensure successful execution of complex projects. This role offers the chance to work with top 100 Pharma companies globally.

🎯 What You'll Do

  • Act as strategic partner to clients on digital transformation
  • Coordinate onboarding and monitor platform adoption
  • Perform regular status reviews and measure KPIs
  • Identify and scope new opportunities with account team

📋 Requirements

  • Advanced English (verbal and written)
  • Client-facing experience
  • Customer onboarding and retention strategies
  • Cross-functional collaboration skills

✨ Nice to Have

  • Understanding of Pharma market operations
  • Knowledge of Veeva or Salesforce CRM
  • Experience with marketing automation tools (SFMC, Eloqua)

🎁 Benefits & Perks

  • 🌍 Global team with offices in 5 countries
  • 📈 Career growth in fast-growing MarTech company
  • 🤝 Collaborative culture with 700+ professionals
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