🛠 Tech Stack

💼 About This Role

You'll provide white-glove support to Notion's largest enterprise customers, resolving complex technical issues. You'll act as a bridge between customers and engineering, reproducing bugs and driving resolution. This role offers a chance to build and scale support processes while working with cutting-edge AI tools.

🎯 What You'll Do

• Provide white-glove support to enterprise customers
• Lead troubleshooting and resolution of advanced technical issues
• Reproduce issues and file bug reports with Engineering
• Create and refine support processes and documentation

📋 Requirements

• 10+ years in technical support or similar role
• Strong understanding of REST APIs
• Experience with Single Sign-On (OAuth, SAML, SCIM)
• Ability to analyze server and client logs for root cause

✨ Nice to Have

• Knowledge of Linux, APIs, NoSQL, MySQL
• Experience with Python, Java, JavaScript, or TypeScript
• Deep knowledge of Notion

🎁 Benefits & Perks

• 💰 Competitive cash compensation
• 📈 Equity
• 🏥 Benefits (medical, dental, vision)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min