🛠 Tech Stack

💼 About This Role

You'll provide first-level technical support to end-users in a five-days-in-office role at Nextiva's Scottsdale headquarters. You'll triage and troubleshoot issues, support conference rooms, and ensure a positive end-user experience. This temporary 3-month position offers exposure to project work and certification development.

🎯 What You'll Do

• Provide first-level support via email, chat, and remote tools.
• Troubleshoot and triage technical issues promptly.
• Assist with deployment and maintenance of hardware and software.
• Support conference rooms and desk-side technology.

📋 Requirements

• High School Diploma or GED.
• 1-2 years of Level 1 technical support experience.
• Basic knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with ticketing systems like Jira.

✨ Nice to Have

• CompTIA A+ or MCDST certification.
• Experience with Mac support or MDM tools like Intune.
• Exposure to Okta, O365 admin, or SharePoint.

🎁 Benefits & Perks

• 💻 Exposure to project work and certification development.
• 🛠️ Hands-on support role with diverse technology.
• 🤝 Team collaboration in a fast-paced environment.
• 🚀 Opportunity for extension or permanent conversion.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min