💼 About This Role

You'll support patient care by managing appointment flow and guiding patients through an out-of-network experience at a physical therapy clinic on W 82nd St. Your focus is delivering 5-star customer service and fostering a welcoming community environment.

🎯 What You'll Do

• Greet and check in patients with a warm demeanor
• Manage incoming phone calls and emails within response time
• Schedule appointments and control clinic flow
• Guide patients through billing and insurance processes

📋 Requirements

• Previous customer service experience
• Strong communication skills and ability to multi-task
• High attention to detail
• Bachelor's degree preferred, not required

✨ Nice to Have

• Healthcare or medical office experience
• Experience with electronic health records
• Bilingual abilities

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision Insurance
• 💰 401(k) Safe Harbor Match up to 4%
• 🧠 Mental Health Benefits with paid time off and EAP
• 🚇 Commuter FSA Plans
• 🎉 Company Events (Summer Picnic, Holiday Celebration)

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15 min
2. 2In-Person Interview· 30 min
3. 3Offer· 1 week