💼 About This Role

You'll be the backbone of credit control operations, ensuring smooth administrative handling across all channels. You'll own end-to-end cancellations, oversee call listening reporting, and manage fee waivers. This role offers hybrid working in a supportive team environment.

🎯 What You'll Do

• Manage omni-channel administrative tasks and outbound calls.
• Own the end-to-end cancellations process.
• Oversee call listening and report trends.
• Handle fee waiver requests within timescales.
• Resolve Solaris disputes and cross-reference returning trades.

📋 Requirements

• Proven experience in an administrative or coordinator role.
• Clear communication and ability to influence others.
• Strong organisational and time-management skills.
• Experience calibrating standards and supporting a team.

✨ Nice to Have

• Experience in credit control or finance environment.
• Familiarity with billing processes.

🎁 Benefits & Perks

• 📈 Employee Share Program
• 🎂 Birthday/Special day leave
• 🏖️ Buy & sell holiday scheme
• 💰 Commission (role dependent)
• 🧘 Health, well-being and learning support

📨 Hiring Process

Estimated timeline: 4-6 weeks

1. 1Screening call with Talent Acquisition· 30 min
2. 21st stage interview with Associate Manager· 60 min
3. 32nd stage interview with Senior Stakeholders· 60 min
4. 4Final stage interview with case study presentation· 90 min