🛠 Tech Stack

💼 About This Role

You'll join Mable's Customer Success team to drive early customer engagement and service utilisation for a leading healthtech platform. Your work will directly reduce churn and build long-term loyalty, making a meaningful difference in people's lives.

🎯 What You'll Do

• Support customers through their first 90 days to drive onboarding and retention.
• Make proactive outbound calls to help customers find and maintain support workers.
• Reduce churn through timely follow-up and problem solving.
• Increase platform usage by aligning services to customer goals.

📋 Requirements

• 1-2+ years experience in phone-based sales or customer-facing roles.
• Strong communication skills to build rapport and explain concepts clearly.
• Comfortable using CRM systems and Google Workspace.
• Ability to work in a fast-paced B2C environment.

✨ Nice to Have

• Experience in healthtech or disability support sectors.
• Knowledge of consultative sales techniques.
• Familiarity with Salesforce or similar CRM.

🎁 Benefits & Perks

• 🎯 Competitive Sales Performance Incentive
• 🏢 Hybrid work (2 days in Sydney CBD office)
• 📈 Opportunities to grow your career
• 🤝 Supportive team and clear targets
• 🌟 Make a meaningful impact every day

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role-specific Assessment· 60 min