🛠 Tech Stack

💼 About This Role

You'll lead and develop a team of Account Managers to deliver exceptional service for high-value players in a fast-growing iGaming operation. Your impact will be driving team performance, player satisfaction, and business growth while collaborating cross-functionally. This role offers the chance to shape the strategy and culture of a key team in a global tech company.

🎯 What You'll Do

• Lead, coach, and support Account Managers and Account Executives.
• Monitor performance, set goals, and provide regular feedback.
• Identify workflow gaps and propose process improvements.
• Oversee quality of player interactions and high-value player strategies.

📋 Requirements

• Strong leadership and people management skills.
• Experience working with KPIs and performance management.
• Previous team management experience in KAM/VIP/Support functions.
• Proven ability to balance operational execution with strategic thinking.

✨ Nice to Have

• Experience in iGaming/Betting industry or similar.
• Willingness to attend client-facing events.
• Cross-functional collaboration experience with Marketing, Product, CRM.

🎁 Benefits & Perks

• 🎮 Shaping the future of play in a global tech company
• 🌍 International work environment with offices across Europe and LATAM
• 📈 Career growth opportunities in a fast-growing operation
• 🤝 High-impact leadership role directly influencing team and business success

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Lead Assessment· 60 min