🛠 Tech Stack

💼 About This Role

You'll build and scale the Account Management and Customer Success function for Proton's B2B products. You will drive expansion revenue, improve retention, and lead a small team. This is a high-impact role shaping the foundation of our customer growth.

🎯 What You'll Do

• Drive upsell and cross-sell targets across existing customers
• Build and manage a predictable expansion pipeline
• Own onboarding, adoption, and retention strategy
• Define account segmentation and prioritisation
• Implement proactive engagement strategies and run QBRs

📋 Requirements

• 6+ years in Account Management, Customer Success, or Sales
• B2B SaaS experience with proven expansion revenue and retention
• Experience managing and developing teams
• English fluency required; French or German preferred

✨ Nice to Have

• Experience building processes from scratch
• Customer-focused with a growth mindset

🎁 Benefits & Perks

• 🍽️ Daily lunch and snacks at offices
• 🏢 Office-first with up to 30% remote work
• 🚗 Transport subsidy (public transport, bike, parking)
• 📈 Stock options for all employees
• 🏖️ Flexible working hours

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study Presentation· 60 min
4. 4Team Interview· 45 min
5. 5Offer· 15 min