🛠 Tech Stack

💼 About This Role

You'll support Twilio's Programmable Messaging product as the voice of Twilio to customers and partners. You'll troubleshoot deliverability issues and debug customer code via phone, email, and chat. This role offers the chance to work at a remote-first company with a strong culture of connection.

🎯 What You'll Do

• Work on messaging email cases for developers and major brands
• Troubleshoot message deliverability issues and debug customer code
• Guide customers via phone and chat in developing SMS applications
• Collaborate with teammates via Slack and file Jira bug reports

📋 Requirements

• Bachelor's degree or equivalent work experience
• 2+ years in a client-facing technical role supporting REST API or enterprise software
• Firm understanding of web ecosystem technology stacks
• Functional knowledge of general-purpose programming languages

✨ Nice to Have

• Previous exposure or knowledge of Twilio products
• Coding experience in any language (reading and debugging)
• Experience with JIRA or similar ticketing system

🎁 Benefits & Perks

• 🏖️ Generous time off
• 👶 Parental and wellness leave
• 🏥 Healthcare
• 💰 Retirement savings program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min