Tech Stack

Description

You will design, deliver, and refine training programs for the Care Experience team, ensuring effective onboarding and continuous learning. You'll collaborate cross-functionally to align training with business goals and support scalable, engaging learning experiences.

Requirements

• 2+ years in behavioral health/healthcare client-facing role OR in Learning Development/training/enablement
• Proven ability to design and deliver live and asynchronous training experiences
• Strong facilitation skills with comfort leading virtual training sessions
• Proficient in Salesforce, Zoom, and Google Workspace; LMS experience preferred
• Excellent project management and cross-functional collaboration skills

Responsibilities

• Lead engaging virtual training sessions for new hires on the Care Experience team
• Design, implement, and refine asynchronous onboarding materials (e-learning modules, job aids, knowledge bases)
• Evaluate and improve onboarding programs through data analysis and stakeholder feedback
• Partner with leadership and subject matter experts to ensure content reflects current best practices
• Act as a Salesforce super user, providing training and support for teammates