🛠 Tech Stack

💼 About This Role

You'll be the voice of our brand, resolving customer inquiries with professionalism and care across voice, chat, and email channels. You'll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience. This role is an opportunity to shape a scalable support model in a fast-paced fintech environment.

🎯 What You'll Do

• Respond to customer inquiries via phone, chat, and email with clarity and empathy.
• Troubleshoot complex customer issues and guide users through solutions.
• Handle disputes and fraud claims with accuracy and escalate when necessary.
• Document all interactions in CRM system and ensure timely resolution.

📋 Requirements

• 2+ years of experience in customer support, ideally in fintech.
• Experience managing customer interactions via phone, chat, and email.
• Exceptional verbal and written communication skills.
• Proficiency in support platforms like ACD systems, CRMs, and knowledge bases.

✨ Nice to Have

• Familiarity with financial services, debit/credit cards, or payment platforms.
• A strong sense of ownership and enthusiasm for resolving complex issues.
• A passion for problem-solving and enhancing customer experiences.

🎁 Benefits & Perks

• 🚀 Work on cutting-edge AI at a fast-growing company.
• 🏖️ Flexible US shift hours with weekends and holidays as needed.
• 💡 Opportunity to shape scalable support model.
• 🤝 Flat organizational structure with direct contribution to mission.
• 📚 Stay up-to-date on policies and regulatory requirements.