💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring warm service from greeting to follow-up. You'll handle communications, resolve concerns, and create memorable moments for pet owners. This role offers growth opportunities in a supportive, award-winning workplace.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee communications, record details, route urgent calls to doctors
• Deliver personalized experiences, finding ways to say yes to customer needs
• Listen with empathy, resolve concerns, and anticipate issues

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or healthcare settings
• High emotional intelligence
• Multitasking ability in fast-paced environments

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📅 Flexible work schedules
• 👥 Generous employee referral program
• 👕 Comfy scrubs and VEG swag
• 🍕 Food in the fridge