Tech Stack

Description

You will provide Tier 2 support for user devices and accounts, manage procurement and configuration of end-user hardware and software, and maintain IT systems including Active Directory and Microsoft O365. This role involves ensuring reliable IT services and supporting audio-visual technologies in a collaborative team environment.

Requirements

• 4 or more years of experience working in a technology role
• A positive can-do attitude, enthusiasm for the role, and working with and helping others in a constructive manner as a team player
• Excellent knowledge and experience with administration of Windows operating system
• Understanding of basic network functionality including IP addresses, DHCP, DNS, and wired/wireless connectivity
• Working knowledge of Microsoft Exchange and Active Directory, along with Zoom and Slack
• Experience with use and administration of SCCM and Office 365
• Familiarity with basic information security principles
• Demonstrated ability to work effectively with deadlines
• Proven ability to demonstrate a high level of integrity and handle confidential matters professionally with an appropriate level of judgment and maturity
• Takes initiative to continually learn and enhance technical knowledge skills
• Must be able to work onsite in State College, PA via local residency or reasonable commute

Responsibilities

• Manage desktop and helpdesk support efforts
• Conduct regular audits of Software Licenses and Hardware
• Maintain internal team documentation on SharePoint and local file shares
• Manage procurement of Windows PCs, laptops, and accessories
• Manage Active Directory, Microsoft O365, Slack, ScaleFusion and Windows OS and other administrative tasks
• Manage the process of machine imaging, software installation, patching, and full lifecycle support for computing hardware and peripherals
• Work closely with other core team members regarding the updating of computer software, as well as upgrading hardware and systems
• Manage computer related inventory utilizing Microsoft SCCM/InTune
• Manage user accounts, storage, and mailboxes in accordance with established company standards and industry best practices
• Managing and servicing all AV-equipped conference and meeting rooms in SCE
• Installation and configuration work for various devices in SCE including Zoom kits, digital signage, TVs etc.
• Maintain the overall design of the AccuWeather A/V systems and ensure audio visual conferencing technologies meet business requirements and are marketed effectively
• Work closely with leadership regarding vendor maintenance agreements, software licenses, software deployment, and computer related supplies
• Manage AD, onboarding/offboarding of staff via activation and deactivation of some, not all, application and service access
• Research and provide feedback on the purchase of new computer hardware and software
• Deploy mobile equipment to company groups
• Provide support for mobile devices, including phones, tablets, and hotspots
• Research and monitor technological advancements and trends in IT support
• Be available to respond to incidents when they occur outside of regular work hours
• Other duties as assigned