🛠 Tech Stack

💼 About This Role

You'll define the customer's experience at a veterinary ER, ensuring warmth and professionalism before, during, and after visits. Your core impact is delivering personalized, memorable service and resolving concerns with empathy while coordinating with clinical teams. This role offers significant growth opportunities and a chance to contribute to a Great Place to Work™.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent calls to doctors
• Deliver personalized experiences and creatively say yes to customer needs
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Strong communicator able to interact positively with anyone

✨ Nice to Have

• High emotional intelligence
• Adaptability in high stakes environments
• Availability to work nights, weekends, and holidays

🎁 Benefits & Perks

• 💰 Competitive compensation including base and 401K match
• 🏥 Comprehensive health benefits starting day one with free therapy
• 💼 Equity eligible after one year for full-time roles
• 📚 Learning and growth with ER CE and travel stipends
• 👶 Paid parental leave up to 12 weeks at 100% salary

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3In-person Interview· 1 hour