🛠 Tech Stack

💼 About This Role

You'll own end-to-end customer activation and onboarding for a fast-growing fintech scale-up, designing processes and building playbooks as we scale. You'll use SQL and analytics tooling to instrument, measure, and iterate on what's working. This role is for someone who thinks in systems and builds before things break.

🎯 What You'll Do

• Design and build onboarding frameworks, playbooks, and escalation protocols.
• Define health scoring and success metrics for each customer stage.
• Analyze data to identify churn signals and improvement opportunities.
• Automate repeatable processes using AI tools to scale impact.

📋 Requirements

• Background in strategy, operations, or consulting.
• Proven ability to build operational processes from scratch.
• Strong analytical instincts and comfort with SQL.
• Exceptional intellectual horsepower and structured thinking.

✨ Nice to Have

• Experience in a high-growth startup environment.
• Familiarity with customer success platforms.
• Knowledge of the fintech or SME industry.

🎁 Benefits & Perks

• 💰 Competitive salary and equity with share options.
• 🏥 Medical and mental health insurance.
• 🏋️ Corporate gym discount.
• 🌍 Hybrid working: 3 days in London office, 2 remote.
• 🎉 Annual gatherings and bi-weekly team events.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study presentation· 60 min