💼 About This Role

You'll act as the escalation point for customer inquiries and collaborate with internal teams to ensure timely resolution. You'll drive product adoption and uncover growth opportunities by tailoring solutions to client challenges. This role offers ownership of client engagement and direct impact on retention for a global fintech platform.

🎯 What You'll Do

• Act as escalation point for customer inquiries and technical issues
• Manage accounts for new product adoptions including pricing configuration
• Develop strategies to identify at-risk clients and implement retention initiatives
• Oversee customer lifecycle management and drive operational efficiency

📋 Requirements

• 2+ years in a customer-facing role such as Customer Success or Account Management
• Strong commercial acumen to identify customer needs and drive upselling opportunities
• Exceptional organizational skills and high documentation accuracy
• Fluency in Mandarin, Cantonese, and English

✨ Nice to Have

• Experience with AI tools and automation
• Background in fintech or payments industry

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💰 Equity options
• 🏠 Remote work flexibility
• 📚 Learning stipend