🛠 Tech Stack

💼 About This Role

You'll be the trusted partner for high-value hotel properties across North America, managing strategic relationships and driving retention. You'll act as a strategic advisor, leveraging your hospitality expertise to help hoteliers optimize operations and grow their business. Join a fully remote team transforming the hospitality industry.

🎯 What You'll Do

• Manage a high-value portfolio of hotel customers across North America
• Build trust-based relationships through regular touchpoints and strategic reviews
• Identify upsell opportunities and implement churn reduction strategies
• Manage escalations and collaborate cross-functionally with Support, Sales, and Product

📋 Requirements

• 3-5 years of hospitality industry experience in operational roles
• Strong knowledge of hotel operations including revenue management and PMS
• Familiarity with the North American hospitality market
• Ability to learn technology platforms quickly and translate technical concepts

✨ Nice to Have

• Experience with SaaS or hospitality technology (PMS, RMS, channel managers)
• Familiarity with Salesforce or similar CRM tools
• Experience working with hotel groups or multi-property portfolios

🎁 Benefits & Perks

• 🏖️ Remote First, Remote Always
• 🏥 Full Paid Parental Leave
• 💻 Home office stipend based on country of residency
• 📚 Professional development courses in Cloudbeds University
• 🧘 Monthly Wellness Fridays - extra long weekend every month

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min