🛠 Tech Stack

💼 About This Role

You'll serve as a primary contact for patients and families, addressing concerns and complaints with empathy while coordinating service recovery. You'll analyze patient experience data to identify trends and contribute to quality improvement initiatives. This remote role allows you to impact patient care from a supportive healthcare environment.

🎯 What You'll Do

• Address patient concerns and complaints with empathy and professionalism.
• Analyze root causes of patient issues and coordinate follow-up actions.
• Document and track feedback, escalating high-risk cases as needed.
• Collaborate with clinical teams to ensure effective service recovery.

📋 Requirements

• High school diploma or equivalent.
• Minimum 3 years of experience in customer service or healthcare administration.
• Strong understanding of healthcare processes and patient experience management.
• Proficiency in Microsoft Office Suite (Word, Excel, Access).

✨ Nice to Have

• Experience with Epic or Origami systems.
• Data analysis and trend identification skills.

🎁 Benefits & Perks

• 💰 Competitive pay $25.30 - $37.95/hour
• 🏥 Medical, dental, vision insurance
• 🏖️ Paid time off including vacation, holidays, personal days
• 📚 Educational assistance and career development opportunities
• 👶 Paid parental leave and adoption assistance

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 60 min